Shipping and Delivery
SHIPPING AND DELIVERY
During the COVID19 crisis, we will do everything we can do get items delivered to you as quickly as we can, however, we cannot guarantee delivery times and dates during this time.
Thank you for your patience and please be assured that we are working hard to fulfil orders as swiftly as possible.
We aim to process all of our orders within 3 working days, when you place an order with us.
We will then aim to have your item delivered within 7 working days of processing your order.
A working day is between Monday and Friday, 9-5 pm - so if you are placing an order with us at the weekend or Friday after 5pm, your order will be processed on the Monday.
Once the order has been processed and we are getting ready to ship it, we will send you a Fulfilment Notification to let you know your order is on it's way.
Once the Fulfilment Notification has been sent, we cannot cancel the shipment. If you wish to cancel the order at this point, you must try to refuse to take delivery from the courier or mail company, or you will have to return the item yourself, which carries a return fee.
Please email us and we will be able to advise you of any return costs. It is always advisable to refuse to take delivery if you have decided to cancel the order - this way we can refund you as soon as possible.
If you cancel the order and take delivery of the item, we will issue a refund after the item has been returned to us.
Please be aware that we cannot issue a refund without the item being returned to us.
You may receive your order in several packages as we send items as soon as they are ready to dispatch. This will not incur any further postage fee.
Some of our items are sent directly from our suppliers or manufacturers in order to further save our customers money and to make the whole supply chain more efficient and eco-friendly.
Allow an additional 7 days for personalised items to reach you as these have a longer lead time to finish.
If you have a deadline to meet (birthdays, Christmas), we suggest ordering at least one week before the deadline- sometimes mail does arrive more slowly than anticipated and couriers may try to deliver on a day you're not in!
If you're unsure of delivery times and are worried items may not arrive in time, please contact us to discuss before you place your order - we may be able to arrange next day delivery for some items, so it's worth getting in touch.
Please Note: During the COVID19 crisis, we will do everything we can do get items delivered to you as quickly as we can, however, we cannot guarantee delivery times and dates during this time. We will let you know of any delays as we hear about them, and we may cancel and refund your order if supplies have run out, or we cannot get an item to you in a reasonable amount of time. Thank you for your patience during this time.